AI Chatbots For All Tickets And Inquiries (HRMS Tool)

AI Chatbots For All Tickets

With the advancement trajectory in artificial intelligence technology, chatbots are becoming the crux of an organizational support strategy. And then, in the HR department, AI chatbots are turned into beguile avenues helping labor-saving tasks.

It's complicated to keep track of all the HR policies and procedures, let alone implement them. Many organizations have realized that by automating several processes within their HR department and incorporating artificial intelligence (AI) chatbot solutions, they can significantly reduce the time it takes to respond to inquiries and streamline many other processes within their organization. Chatbots are a fantastic tool for engaging with customers and potential hires. Chatbots can provide the user experience almost seamlessly, but issues with technology adoption still need addressing.

This blog highlights some interesting ways chatbots can help you better engage users and reduce your HR workload, whether you're looking for some new tools for assessing applicant responses, automating everyday tasks, or reducing time spent on busy periods of your HRMS. 

We have compiled the recommendations to get started and highlight some of the critical advantages chatbots can offer HR departments and tips for integrating them into your HR software ecosystem.

What is an AI Chatbot?

A chatbot is an automated software application that communicates with people using artificial intelligence. It is designed to provide assistance and improve user experience by engaging in conversations and providing answers.

 AI chatbots can automate many tasks within your HR department, making you more efficient at doing so and providing answers to frequently asked questions. With the rise of chatbots, it is no wonder that many companies are looking to employ chatbots in their human resources systems. There are multiple advantages of using a chatbot for your HRMS tool:

• It can answer common questions about employee benefits and HR tools quickly.

• It can provide information to employees with more natural language.

• It can help to improve employees' experience on the HRMS platform.


Image Source

How Does an AI chatbot help with HR tasks?

The use of AI bots in HR can be a game changer. Their ability to handle complex, data-heavy tasks such as employee onboarding, assessment, and development is unparalleled. AI bots can be programmed to recognize patterns and anomalies in employee performance, create detailed questionnaires for 360-degree assessments, and write all-inclusive reports for up-or-down recommendations.

Furthermore, by building upon the vast amount of employee data available from recruiting platforms and company databases, AI bots can drive efficiencies in HR that would otherwise require highly trained human resources professionals. Using artificial intelligence (AI) to automate HR is the future wave in the HR industry.


Image Source

AI chatbots help automate many tasks within your HR department, making you more efficient at doing so and providing answers to frequently asked questions. The two most common uses for AI in HR departments are automating employee onboarding and handling employee leave requests.



  • Onboarding Automation 
  • Automating employee onboarding helps to reduce the effort and time it takes to onboard new employees while also reducing the risk of making human errors.


  • With an AI bot, you can set up an onboarding process that triggers when a new employee is hired.
  • Streamlined Workflow
  • The bot can automatically create an employee onboarding workflow, including a profile, logging time, and making an employee journey map.  
  • It helps you track how much time has been worked by each employee. 
  • Leave Request Management
  • The other extensive use of AI in HR departments is automating employee leave requests. 
  • With an AI bot, you can set up an employee leave process that triggers when an employee takes leave. The bot can automatically create an employee leave workflow, including a profile, logging time, and making an employee journey map. 
  • This helps you manage to leave requests more efficiently while tracking the time worked by each employee.

What Are Additional Ways to Use the Chatbot For HR?

There are numerous ways in which you can use a chatbot for HR. 

  • One of the prevalent uses for a chatbot is to assist employees. A chatbot can help employees with various tasks, such as booking an appointment with a counselor or filing a complaint. A chatbot can also serve as an informal confidante, allowing employees to share personal concerns with a virtual assistant.
  • Another everyday use for a chatbot is to guide employee benefits. A chatbot can answer questions about health insurance plans, 401(k) plans, and other benefits offered by the company. A chatbot can also help employees navigate the complicated process of applying for these benefits.
  • A chatbot can also be used to provide support during a workplace crisis. An employee may need to speak with a counselor or therapist during a period of grief or distress. A chatbot can serve as an accessible point of contact during this time.
  • You can use a chatbot for many kinds of communication; one is HR support. They are fast, efficient, and direct ways to connect with your HR team and get quick answers to your questions.

However, note that automated solutions do not adequately address specific HR tasks. These typically include coaching employees and handling disciplinary issues. If you want to solve these issues, then an AI bot might not be the best solution. Instead, you could partner with a third-party service provider to bring in an "employee consultant" that can help with these tasks.

How Well Is AI Going To Fit in With HR Values And Culture?

AI will fit easily into your HR values and culture because it's not a replacement for humans. It's going to augment and support human work. Examples include:

  • AI can provide better, faster, cheaper HR services, such as virtual receptionists, HR assistant bots, and onboarding help bots.
  • AI can end-of-life workers and contract employees more quickly and effectively than humans.
  • AI can provide better compliance with regulations and company policies than humans due to the advanced reliability of automated processes.
  • AI can make recommendations to improve HR operations and employee well-being (such as training courses).

AI in HR will play a significant role in the future of the HR space. It is due to the rise of artificial intelligence and digital technologies. You can use it to improve data analysis, talent acquisition, training and development, and even employee performance management. It can also help with forecasting, planning, and resourcing. 

There are AI-powered HR Management systems, where the AI can automate a significant amount of HR's daily tasks, improving the effectiveness and efficiency of their work. Some examples are: recruiting, scheduling interviews, matching candidates with jobs, updating job descriptions, and processing applications.

The result is that HR employees have time to focus on higher-value activities like building relationships with candidates and employees, guiding them through the hiring process, and providing support throughout their employment.


Image Source

What types of HR Tasks are Best Suited for AI?

Today's workforce depends more on HR's ability to effectively manage employee engagement and development, employee onboarding, real-time report, forms customization, and talent management. And AI can potentially make all of these processes exponentially more efficient. Here are five HR tasks where AI can help:



Employee Retention Tracking

  • AI can automatically collect, process, and analyze large volumes of employee data to identify individual and company-level trends to improve employee retention strategies.

Employee Onboarding

  • AI can be used to streamline the onboarding process so that it's more effective and efficient for both employees and their new employers. 
  • Employee onboarding can include things like automating the creation of employee manuals and creating pre-filled contact databases.

Talent Management

  • AI can help HR track the progress of employee training programs, developmental assignments, internships, and other learning opportunities. 
  • Talent Management enables them to evaluate the effectiveness of each program, identify areas for improvement, and optimize program design elements like course selection or learning environment design.

Development Tracking

  • AI can help HR track the progress of employee training programs, developmental assignments, internships, and other learning opportunities.
  • Development Tracking enables them to evaluate the effectiveness of each program, identify areas for improvement, and optimize program design elements like course selection or learning environment design.

Performance Evaluation

  • AI can be leveraged to automate performance evaluation processes such as appraisals, feedback sessions, and performance reviews by using natural language processing (NLP) technology to extract underlying reference data from employee files.


Image Source

Adding Value To Business Through HR Chatbots

AI chatbots are excellent for automating HR tasks and interactions. They can save businesses time and money by taking over routine tasks that are repetitive or time-consuming. They can also help with complex HR processes such as payroll and benefits administration. It allows businesses to focus on other departmental priorities. 

An AI Chatbot can help you save time and increase your productivity. Using an AI chatbot, you can easily connect with your employees and provide them with a virtual assistant. The bot can help you connect with your employees and provide a better service.

Chatbots can potentially add value to your business in four main ways:

  • Speed up conversations: Chatbots can speed up the wait time for employees at your company by completing routine customer service tasks such as answering basic questions and scheduling meetings.
  • Reduce costs: By replacing human employees with chatbots, you can save money on salaries and employee benefits.
  • Improve employee engagement: Employees who are engaged at work are more likely to be productive and efficient: also, they tend to stay with their companies longer than high turnover staff.

The history of chatbots in HR is still in its infancy, but there are a few key ways they can add value to the business in additional ways:

  •  Improve brand perception
  •  Boost employee satisfaction and retention
  •  Automate tedious tasks and create efficient processes
  • Improve human engagement and communication
  • Develop worker skills for the future workforce
  • Create a better work environment with more transparency and efficiency
  • Offering assistance to the prospective candidate in understanding the role and their responsibilities

AI chatbots can also provide employee tracking and recruiting services that are more targeted than traditional HR software solutions. It allows businesses to recruit the right people for the right roles. AI chatbots can also reduce employee turnover by providing support in the moments before and after an employee resigns or is fired. AI chatbots decrease the cost of replacing employees and boost productivity in the process.

What are the Key Benefits of AI Chatbots for HR

An AI bot can create an employee journey map, which helps you track where employees are in their careers with your company by visually showing their progression. It enables you to manage employee performance and development better. 

With an AI bot, you can also set up an employee onboarding process that triggers when a new employee is hired. The bot can then automatically create an onboarding workflow, including a profile, logging time, and making an employee journey map. It helps you to manage to onboard more efficiently while also tracking time worked by each employee.

The most significant benefit of AI chatbots for HR is that they can help organizations to reduce operational costs, increase employee engagement, and improve the employee experience. AI Chatbot technology is gaining popularity in the HR department because it helps automate routine HR queries.

As the benefits of AI chatbots for HR are innumerable, we have compiled a list of some of the significant benefits of AI chatbots:



  • Fast and Efficient

AI Chatbots can conduct many repetitive tasks with speed and efficiency.

  • More personable

AI Chatbots can connect with human employees and be more personable than a regular automated system.

  • Reliable

AI Chatbots rarely suffer malfunctions or human errors, which makes them highly reliable.

  • Programmed

AI Chatbots can be programmed to answer specific questions in a certain way, which makes them trainable.


How to Set Up an AI Chatbot for HR?

To set up an AI chatbot for HR, you need to understand your business goals, and then you can create a business strategy to achieve those goals with an AI bot. Once you have this strategy, then you will be able to create a successful implementation plan. 

To set up an AI bot, you need an in-depth idea of the bot's user journey. You can conduct user research, talk to your staff members, and collect their feedback. Next, you'll want to create the bot's user interface using a bot platform or a bot development kit. 

Many companies are yet to determine which specific use cases will yield the most value; however, many see the most value from automating customer service tasks, onboarding new hires, and handling employee leave requests. Again, this is likely to vary by company and department, so assessing your organization's needs is vital.

Key Takeaways

AI can help HR staff spend more time on high-quality work. AI can also help HR staff avoid repetitive tasks requiring little human intervention. In addition to eliminating these tasks, HR can use AI to improve communication with internal and external stakeholders. Due to the growing demand for digital assistants, businesses are increasing their investments in this space. The impact of AI in HR is likely to be positive as the industry evolves and changes. 

AI has the flair to dramatically improve HR processes by automating tasks, providing more accurate and efficient data, and discovering new ways of working that may improve employee engagement. It can make the decision-making process more efficient and transparent. Also, for the efficiency of the tools, employee training is crucial. The best way to train employees using AI is to tailor the training to the specific task they will be performing. However, the impact of AI in HR will depend on how AI is implemented and how it's designed to complement human workforce efficacy.

More articles in category : HR management
Get our news

Get more HR trends, news, tips and guides with our newsletter