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Support

Lanteria Maintenance and Support services

Our Support team is targeted at making the usage of our products as easy and effective as it is possible. We deliver the high quality support and a fast feedback that enables avoiding the technical misunderstanding and helps rich the point of 100% in using the software solutions!

  • Lanteria Support Portal (Zendesk)
  • Online Help (Help)
  • Product Updates and Upgrades
  • Customer Support
  • Maintenance and Troubleshooting

Our customers say...

Nation Publishing Co. Ltd.

[Engineer] was precise and after doing what he told me to do, I believe i'm closer to getting the task done.

Rickey McConney

Star Produce

Very fast response with the solution that was needed as well as helped with issues that were outside the scope of the original ticket.

Shaun Smytaniuk

Quiero Casa

[Engineer] is very kind and helpful :D

 

Ana Leticia Vela Ponce

Waterfront Toronto

Prompt response, effective resolution.

Sergey Kukov

ARK Group DMCC

Fantastic service from Lanteria as always. Lanteria team continue to provide a world class service to our company.

Dominic Spiers

PDT Partners

Quick and determined to fix the issue I was dealing with.

Alex Schisgall

Dataprise

Quick and determined to fix the issue I was dealing with. Quick response, accurate results. [Lanteria Support Team] resolved my request in one try and answered all my questions. Couldn't ask for more.

Amit Gupta

Trinidad and Tobago Securities and Exchange Commission

[Lanteria Implementation Team] was professional and solved all our issues in an efficient manner. Engineers are a pleasure to work with, prompt and courteous, knowledgeable and patient.

Anika Noel

Allnorth

[Engineer] really went above and beyond to fix the incorrect data import on our farm. I was very impressed at his communication and speed of assistance.

Amanda Oldring

Caster Concepts

Always helpful and to the point. Might not always like the answer, but helpdesk is always quick with the response/fix.

Brian Burt

Idaho Department of Labor

Very prompt and timely. Once addressed, the issue was resolved within 15 minutes.

Christopher Carlisle

Celebration Brands

Prompt response with enough details to fix locally upon recurrence.

Collin-Edward Bennett

Lundbeck

Super fast and efficient support!

Anna Jach-Kobrynska

GJ Cahill

Prompt, was able to answer my questions. understanding of the processes were good, very polite. I appreciate the patience.

Denny Covington

Thyssenkrupp

Timely response with a clear, relevant and direct answer.

Jeff Belden

Kerberrose

[Engineer] addressed my problems promptly and with a thorough explanation of the issue

Melissa Olsen

HUD OIG

[Support Team Member] demonstrated knowledge, professional, and flexibility in supporting HUD OIG during  SP migration and follow-up of issues.

Marcieta Thompson

Design Communications Ltd

Very quick response and efficient resolution to issue.

Paul Hurton

Nation Publishing Co. Ltd

Always very helpful and accommodating.

Renee Edwards

Fabres

Once the [Lanteria] team got involved it went really fast! Nice and Quick!

Sébastien Ossywa

Stewart Milne

Super quick response and all sorted within a couple of minutes.

Susan Hudson

Gundersen Tri-State Ambulance, Inc.

I didn't expect such a fast turnaround! Extremely Fast!

Sandy Weber

Vestergaard

[Lanteria Team] is always ready to assist and is quick to reply and follow up. Prompt and helpful assistance.

Vigdis Fagerhaug