Support

Lanteria Maintenance and Support services

Our Support team is targeted at making the usage of our products as easy and effective as it is possible. We deliver high-quality support and fast feedback that enables avoiding technical misunderstanding and helps reach the point of 100% in using the software solutions!

  • Lanteria Support Portal (ZohoDesk)
  • Online Help (Help)
  • Product Updates and Upgrades
  • Customer Support
  • Maintenance and Troubleshooting

Our customers say...

[Engineer] was precise and after doing what he told me to do, I believe i'm closer to getting the task done.
Nation Publishing Co. Ltd.
Rickey McConney
Very fast response with the solution that was needed as well as helped with issues that were outside the scope of the original ticket.
Star Produce
Shaun Smytaniuk
[Engineer] is very kind and helpful :D  
Quiero Casa
Ana Leticia Vela Ponce
Prompt response, effective resolution.
Waterfront Toronto
Sergey Kukov
Fantastic service from Lanteria as always. Lanteria team continue to provide a world class service to our company.
ARK Group DMCC
Dominic Spiers
Quick and determined to fix the issue I was dealing with.
PDT Partners
Alex Schisgall
Quick and determined to fix the issue I was dealing with. Quick response, accurate results. [Lanteria Support Team] resolved my request in one try and answered all my questions. Couldn't ask for more.
Dataprise
Amit Gupta
[Lanteria Implementation Team] was professional and solved all our issues in an efficient manner. Engineers are a pleasure to work with, prompt and courteous, knowledgeable and patient.
Trinidad and Tobago Securities and Exchange Commission
Anika Noel
[Engineer] really went above and beyond to fix the incorrect data import on our farm. I was very impressed at his communication and speed of assistance.
Allnorth
Amanda Oldring
Always helpful and to the point. Might not always like the answer, but helpdesk is always quick with the response/fix.
Caster Concepts
Brian Burt
Very prompt and timely. Once addressed, the issue was resolved within 15 minutes.
Idaho Department of Labor
Christopher Carlisle
Prompt response with enough details to fix locally upon recurrence.
Celebration Brands
Collin-Edward Bennett
Super fast and efficient support!
Lundbeck
Anna Jach-Kobrynska
Prompt, was able to answer my questions. understanding of the processes were good, very polite. I appreciate the patience.
GJ Cahill
Denny Covington
Timely response with a clear, relevant and direct answer.
Thyssenkrupp
Jeff Belden
[Engineer] addressed my problems promptly and with a thorough explanation of the issue
Kerberrose
Melissa Olsen
[Support Team Member] demonstrated knowledge, professional, and flexibility in supporting HUD OIG during  SP migration and follow-up of issues.
HUD OIG
Marcieta Thompson
Very quick response and efficient resolution to issue.
Design Communications Ltd
Paul Hurton
Always very helpful and accommodating.
Nation Publishing Co. Ltd
Renee Edwards
Once the [Lanteria] team got involved it went really fast! Nice and Quick!
Fabres
Sébastien Ossywa
Super quick response and all sorted within a couple of minutes.
Stewart Milne
Susan Hudson
I didn't expect such a fast turnaround! Extremely Fast!
Gundersen Tri-State Ambulance, Inc.
Sandy Weber
[Lanteria Team] is always ready to assist and is quick to reply and follow up. Prompt and helpful assistance.
Vestergaard
Vigdis Fagerhaug